Perform a clean startup to determine whether background programs are interfering with your game or program
Article ID: 331796 - View products that this article applies to.
System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you.Visit the Windows Vista Solution Center
This article was previously published under Q331796
On This PageSummary
This article describes how to start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "clean boot." This article also provides information that you can use to o troubleshoot application or service conflicts.
When you start Windows by using a normal startup, several applications and services start automatically, and then run in the background. These programs include basic system processes, antivirus software, system utility applications, and other software that has been previously installed. These applications and services can cause interference when you install or run a program, such as Microsoft Flight Simulator X or Streets & Trips 2010. This article is intended for a beginning to intermediate computer user. You may find it easier to follow the steps if you print this article first. ResolutionPrerequisitesCheck the following requirements before you follow any of the methods in this article.
Things that you should know before you perform a clean startup
How to perform a clean startupStep 1: Start the System Configuration UtilityClick StartStep 2: Configure Selective Startup options
Step 3: Determine whether the problem is resolved
Determine what is causing the problemStep 1: Start the System Configuration UtilityClick StartStep 2: Enable half of the Services items
Step 3: Determine whether the problem is resolved
If you determine that a service is causing the problem, go to Step 6. If you determine that no service is causing the problem, go to Step 4. Step 4: Enable half of the Startup items
Step 5: Determine whether the problem is resolvedAfter you complete Step 4, click to clear the Hide All Microsoft Services check box. Then, repeat the steps in Step 3, except that you are now working in the Startup list instead of in the Services list.Step 6: Resolve the problemAfter you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.How to return Windows to a normal startup mode
If the problem occurs when your computer is in clean startup mode, then the interference is not being caused by a background program. In this case, return your computer to the normal startup mode. The normal startup mode starts Windows in the usual manner by loading all device drivers and services.
You might also want to return Windows to a normal startup mode if you have problems during any of the troubleshooting procedures that are discussed in this article, and if you want to return the services to the original settings. Notes
|